I've tracked my order with your delivery company and it says it's been lost, or has already been delivered, but I don't have it. What should I do

In very rare cases, our trustworthy couriers experience a few hiccups or communication issues. The problem is most likely due to IT tracking issues, or they may have left your delivery with a neighbour. If you still haven't been able to track it down, contact us and we'll be able to resolve this for you.(Email:[e-mail])