How do I return or exchange an item(s) purchased online

If you wish to return or exchange an item(s) purchased online, you can either return the item(s) to our warehouse.

Please note, your item(s) must meet our Returns Policy Conditions to be eligible for a refund or exchange.

HOW TO INITIATE AN ONLINE RETURN REQUEST

1. Email us to apply return request: [e-mail]

Please provide the following information：

Order number:

Return reason:

If it is a product issue, please provide us with a video or picture.

2. We will check if the return policy is met, and we will respond to your return request within 1-3 business days.

3. Return the package according to the return address we provide.

4. After your post it, please take a photo of the postage proof and send it to us. Once we receive your return parcel, we will inform you and refund you.

Any qustions, please email us: [e-mail]